We primarily use the personal information to send you offers that may be relevant to your interests and to send you promotional newsletters (“Services”).
We handle personal information in accordance with the Australian Privacy Act 1988 (the “Privacy Act”) and the EU General Data Protection Regulation (the “GDPR”). We also commit to handling your personal information based on the principles of lawfulness, fairness, transparency, purpose limitation, storage limitation, data minimisation, accuracy, integrity and confidentiality.
Once the App is downloaded and installed on your mobile device (the “Device”), we collect the following kinds of information when you use our app:
When you install the app, you authorise us to set up the App on your Device and to access some personal and non-personal information that are necessary for successful installation. This includes your Device model, operating system version, screen resolution, network connection type, language, etc.
When you open the App, we ask for your permission to collect information that identifies your device (e.g., the Identifier for Advertisers, or IDFA) with the aim of providing you with advertisements in line with your preferences expressed during the use of the App. You may change the way we collect this information by configuring your Device settings as explained in Section 1.e below.
We ask for your permission to collect location information, which allows us to provide the most useful Services to you.
Your Device’s operating system may share your location with the App even when you are not using it. If you are not comfortable with providing continuous access to your location, you may configure your Device to share your location only when the App is being used.
You may also revoke the sharing of your location by your Device. If you do, you can still use the App by manually providing a physical address, postcode or the State of the Services you are interested in.
We may collect information that you provide to us directly, such as complaints or inquiries (e.g., via the “Contact Us” form in the app or via email) and the associated contact details.
You may choose to access our services by logging in with your Facebook account rather than completing an online form. If you do this, Facebook will automatically send us some of your personal information, which is indicated in a pop-up window.
Third parties may, on our behalf, use SDKs (Software Development Kit) and similar technologies to collect personal and non-personal information from your Device. In general, these technologies allow us to analyse the use of the App with a view to avoid malfunctions and to improve user experience.
You can find our partners’ privacy policies here:
If you would like to change how your Device shares information with us or our partners, you can do so by changing the settings on your Device.
On an iOS Device, go to “Settings”, then “Privacy”, then “Advertising” and click the “Restrict Data Collection” button. You can also reset your IDFA on the same page.
On an Android Device, go to “Google Settings” or “Settings”, scroll down to “Google”, then click “Ads” and select “Opt out of interest-based ads” or “Opt out of Ads Personalisation”.
The purposes for which we collect, use and disclose personal information include:
In accordance with Australian Privacy Principle (“APP”) 3.2 of the Privacy Act and Article 6(1)(b) of the GDPR, we will only collect and process personal information that is reasonably necessary for the provision of our Services, described in sections 2.a-b above. You do not have to provide your personal information if you don’t want to. However, we may be unable to activate the Services provided by the App.
In accordance with APP 6.2(b) of the Privacy Act and Article 6(1)(c) of the GDPR, we may legitimately process your personal information in order to comply with legal obligations, described in section 2.c above.
In accordance with APP 6.1(a) of the Privacy Act and Article 6(1)(a) of the GDPR, we may process your personal information where you provide us with consent. This includes the purposes described in sections 2.d-f above. Providing consent to these purposes is discretionary and does not affect the provision of our Services. The processing referred to in section 2.f is also carried out pursuant to Article 22(2)(a) of the GDPR.
If you wish to object to the processing of your personal information for the purposes described in 2.d-f, you can do so at any time by sending a request to email@example.com. Depending on your Device, you may also object to profiling by changing your settings as described in section 1.e above.
We may send you marketing communications from time to time. This occurs when you would reasonably expect us to do so, or when we have asked for your permission first. You may choose not to receive marketing communications from us. This does not affect the provision of our Services.
If you wish to opt out of the use of your personal information for marketing purposes, you can do so at any time by sending a request to firstname.lastname@example.org via the link at the bottom of emails that we send to you. You may also opt out of push notifications on your Device by changing the notification settings.
Your personal information may be shared, for the purposes of section 2 above, with:
Some of your personal information are shared with recipients located overseas, in particular the European Union. Such transfers can be based on an adequacy decision or on the Standard Contractual Clauses approved by the European Commission. We endeavour to protect your personal information to the same or higher standard as the Privacy Act. Further information is available by contacting us at email@example.com
The personal information we collect for the purposes stated in sections 2.a-b will be retained for the period deemed strictly necessary to fulfil such purposes.
The personal information we collect for the purpose stated in section 2.c will be retained for the period required by the specific obligation or by the applicable law.
The personal information we collect for the purposes stated in sections 2.d-e will be retained for the period deemed strictly necessary to fulfil such purposes, or until you withdraw your consent.
The personal information we collect for the purpose stated in section 2.f (i.e. profiling) will be retained until you object to it. However, there is a possibility that we will retain your personal information for the period allowed by Italian law (where we are based) to protect our interests. More information on the data retention period and the criteria in determining this period may be requested by sending a request to firstname.lastname@example.org.
You are entitled to access the personal information we hold about you and you may request to correct your personal information if you think that it is not accurate, up-to-date or complete.
You can also ask us to delete your personal information, to receive your personal information in a standard format and to refuse or limit our processing of your personal information. Requests should be made in writing to email@example.com.
To protect your privacy and the privacy of others, we require that you provide evidence of your identity before we allow you to access or correct your information.
If you have a complaint about the way we have treated your personal information, or if you have any questions or comments about our privacy practices, you can contact us by email at firstname.lastname@example.org.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner here: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint